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Current issue Volume 6, Issue 5 (September 2022)


  • Preferences for the Master of Business Administration (MBA) in Agribusiness Program: A Conjoint Analysis
    Original Research Article
    Country Philippines
  • Pages 01-05
  • Ryan Lloyd A. Saycon || Karl P. Campos
  • Abstract | pdf Pdf
  • The primary objective of this study was to determine the Preferences of Agribusiness Professionals for Master of Business Administration in Agribusiness in the selected agribusiness offices in Davao City. Conjoint analysis was applied to determine the relative importance of each of the five attributes. The additive model was used to measure the preference of agribusiness professionals’ for an MBA in agribusiness. The result of the study presented that the five (5) attributes, namely: faculty qualification, schedule of classes, facilities, learning modalities, and cost per semester, are all important attributes that contributed to the total preference of Master of Business Administration in Agribusiness among respondents in agribusiness offices in Davao City with learning modality as the most important attribute.


    • Employee Empowerment and Organizational Commitment: A Multiple Linear Regression
      Original Research Article
      Country Philippines
    • Pages 06-08
    • Lourdes Melody J. Villanueva || Karl P. Campos
    • Abstract | pdf Pdf
    • This study aimed to determine the influence of structural and psychological empowerment on organizational commitment among employees from the Commission on Higher Education Regional Offices situated in Mindanao, Philippines. This study utilized inferential statistics, specifically multiple linear regression, in analyzing and interpreting data gathered through the total enumeration sampling method for all 145 employees. The study showed that among the components of structural and psychological empowerment, only perceived support and competence cognition has a positive influence on organizational commitment, further proving that as an employee’s level of perceived support and competence cognition increases and also employees’ level of commitment to the organization.


    • The Effect of Employee Morale and Capability on Work Commitment and Their Implications on Organizational Citizenship Behavior on Skpk in Aceh Selatan District
      Original Research Article
      Country Indonesia
    • Pages 09-15
    • Mudatsir ZA || Jasman J || Sulaiman
    • Abstract | pdf Pdf
    • This research aims to examine the morale and capability role in work commitment and its implications on organizational citizenship behavior (OCB). The population was all employees of the district government work units (SKPK) in Aceh Selatan district, Indonesia, amounting to 2,217 people. The sample was determined using the formula of 10 times the number of indicator variables, which amounted to 170 samples. The result shows that Morale affects work commitment, Capability affects work commitment, Morale affects OCB, Capability does not affect OCB, Work Commitment affects OCB, Work commitment as a mediator on Morale affects OCB, and Work Commitment as a partial mediator on Capability affects OCB. These findings prove that the model of increasing OCB in SKPK in Aceh Selatan is a function of increasing Moral, Capability, and Work Commitment. These findings also prove that this research model can be used academically in further theory development.


    • Continuous Usage Intention in Online Food Delivery (OFD) During Covid-19: Case Study in Banda ACEH
      Original Research Article
      Country Indonesia
    • Pages 16-23
    • Raeyan Kasvi || Muhammad Adam || Teuku Roli Ilhamsyah Putra
    • Abstract | pdf Pdf
    • This study analyzes the effect of using Online Food Delivery (OFD) in terms of design, namely design aesthetic appeal and design aesthetic formality on Continuous usage intention involving PAD theory (pleasure, arousal, and dominance) as a mediation during the COVID-19 period. Questionnaires were given to OFD users in Banda Aceh City, Indonesia, and managed to obtain 180 questionnaires. Based on SEM analysis, aesthetic formality affects the continuous usage intention but the aesthetic appeal does not. The result reveals that the use of design aesthetic appeal does not affect continuous usage intention, the use of design aesthetic formality affects continuous usage intention, the use of design aesthetic appeal affects pleasure, the use of design aesthetic appeal does not affect arousal, the use of design aesthetic appeal affects dominance, the use of design aesthetic formality affects pleasure, the use of design aesthetic formality does not affect arousal, the use of design aesthetic formality affects the dominance, pleasure does not affect the continuous usage intention, arousal does not affect continuous usage intention, dominance affects continuous usage intention, pleasure does not mediate the use of design aesthetic appeal on continuous usage intention, arousal does not mediate the use of design aesthetic appeal on continuous usage intention, dominance mediates design aesthetic appeal to continuous usage intention, pleasure does not mediate design aesthetic formality on continuous usage intention, arousal does not mediate design aesthetic formality on continuous usage intention, and dominance mediates design aesthetic formality on continuous usage intention. In these results, it concludes that only dominance functions as mediation in the model, and the mediation role is full mediation for the role of design aesthetic appeal on continuous usage intention, and partial on the role of design aesthetic formality on continuous usage intention.


    • Analysis of the Effect of Service and Image on Customer Satisfaction and their Impact on Customer Loyalty of PT. PLN (PERSERO) UIW ACEH
      Original Research Article
      Country Indonesia
    • Pages 24-30
    • Denri Polman || Muhammad Adam || Mukhlis Yunus
    • Abstract | pdf Pdf
    • This research aims to test the Satisfaction role as Mediation on the Service and Image effect on Customer Loyalty at PT PLN (Persero) UIW Aceh. The population was all customers of PT PLN (Persero) UIW Aceh. The sample used was 240 people. Data were tested through Structural Equation Modeling (SEM). The result reveals that Service affects the Satisfaction of PT. PLN (Persero) UIW Aceh customers; Image affects the satisfaction of PT. PLN (Persero) UIW Aceh customers; Service affects Loyalty of PT. PLN (Persero) UIW Aceh customers; Image affects Loyalty of PT. PLN (Persero) UIW Aceh customers; Satisfaction affects Loyalty of PT. PLN (Persero) UIW Aceh customers; Satisfaction partially mediates the service effect on loyalty at PT. PLN (Persero) UIW Aceh customers; and Satisfaction fully mediates the Image effect on Loyalty of PT. PLN (Persero) UIW Aceh customers. This fact proves the model of increasing customer loyalty at PT. PLN (Persero) UIW Aceh is a function of improving service capabilities and improving the corporate image of PT. PLN (Persero) UIW Aceh, that will have an impact on improving the function of customer satisfaction.


    • The Effect of OCB and Talent Management in Mediating the Relationship of Transformational Leadership Style on Employee Performance
      Original Research Article
      Country Indonesia
    • Pages 31-49
    • Misbahul Jannah || Mahdani Ibrahim || T. Meldi Kesuma
    • Abstract | pdf Pdf
    • This study examines the mediating effect of organizational citizenship behavior (OCB) and talent management on the relationship between employee transformational leadership style. The population was 107 civil servants in the Department of Education and Culture of Bireuen Regency (Depart. Education Bireuen), and the sample was taken as much as the population. The research model was tested using Structural Equation Modeling (SEM) and Sobel Test. The result proves that Transf. Leadership, OCB, Talent Management, and Employee performance are good, transformational leadership affects OCB, talent management, and employee performance; and Talent management affects employee performance directly and acts as a partial mediation variable in transformational leadership effect on employee performance. However, OCB does not affect employee performance, and does not act as mediator in the model. This finding proves that the employee performance improvement model at the Depart. Education Bireuen is a function of strengthening the Transformation leadership style so that it plays a role in increasing the organizational talent Management.


    • Mediation Effect of Job Satisfaction and Job Stress on Leader-Member Exchange Relationship on Turnover Intention of Hotel Employees in Banda ACEH
      Original Research Article
      Country Indonesia
    • Pages 50-57
    • Vera Rawinda || Said Musnadi || Sulaiman
    • Abstract | pdf Pdf
    • This study aims to analyze the effect of leader-member exchange (LMX) on turnover intentions mediated by job satisfaction and job stress of hotel employees in Banda Aceh. This research was conducted at the Ayani Hotel, Grand Nanggroe, Grand Permata Hati Hotel, and The Pade Hotel with a total population of 213 people. The sample was determined a saturated sample technique. Data were collected by distributing questionnaires and analyzed using AMOS SEM statistical equipment. The result proves that the LMX positively affects satisfaction, but negatively affects job stress and turnover intention; satisfaction negatively affects turnover intention; job stress positively affects turnover intention; satisfaction and job stress partially mediate the LMX effect on turnover intention. This finding proves that the model of decreasing turnover intention for hotel employees in Banda Aceh is a function of increasing LMX which can contribute to increasing job satisfaction and reducing job stress.


    • Influence of Regional Original Income, Allocation Fund general, Number of Population, and Area to the Allocation of Capital Expenditure Budget
      Original Research Article
      Country Indonesia
    • Pages 58-64
    • Diana SuryaniShanti || Banu Witono
    • Abstract | pdf Pdf
    • An increase in capital expenditure is important because improved infrastructure and facilities will increase community productivity so that it can also increase regional revenues. This study aims to find empirical evidence of the effect of local revenue, general allocation funds, population, and area on the allocation of the capital expenditure budget. The population in this study is Regency/City in Central Java during 2018-2020. The sample in this study was taken using a purposive sampling technique, which obtained a sample of 105 districts/cities in Central Java during 2018-2020. The data analysis technique used multiple linear regression analysis. The results of this study prove that local revenue, general allocation funds, population,


    • The Effect of Regional Original Income and Financial Performance on Compliance with Disclosure of Financial Information on the Website with Audit Opinion as Moderating
      Original Research Article
      Country Indonesia
    • Pages 65-75
    • Annisa Fridayani || Rita Wijayanti
    • Abstract | pdf Pdf
    • This study aims to measure the compliance of financial information disclosure on local government websites and see the correlation between local original income, financial performance and audit opinions on disclosure of financial information on local government websites within districts/cities in Indonesia in 2018-2020. The population in this study is the local government of regencies/cities in Indonesia. The final number of samples used in this study was 81 samples. The data obtained are analyzed using the SPSS program. The result of this study is that local revenues influenced the disclosure of financial information on local government websites in Indonesian districts/cities in 2018-2020. Meanwhile, financial performance and audit opinions have no effect on the disclosure of financial information on local government websites in Indonesian districts/cities in 2018-2020.


    • Impact of Consumer Emotion’s on Consumer Behavior During the Double Eleven Online Shopping Festivals
      Original Research Article
      Country Thailand
    • Pages 76-86
    • Hu Shoulin || Supot Rattanapun || Pruchya Jumnong || Pataree Hansanontha || Jittakan Wonnakowat || Ruethairat Chuapisutkul || Prasarn Wasanaphong || Watcharee Ariyamang || Kacha Somjaipeng || Arus Kongrungchok
    • Abstract | pdf Pdf
    • This study analyzes the factor analysis of consumers participating in the Double Eleven online shopping festival, and studies the role of different emotions in consumption behavior. This study uses the Stimulus - Organism - Response (SOR) theory as the basis, and conducts research through the key factors affecting consumer behavior including, Price discount, Festival atmosphere, Social interaction, Convenience; affecting consumer sentiment including: Pleasure, Arousal, Urgency. In this paper, 613 valid data were analyzed by partial least squares structural equation modeling (PLS-SEM) by means of an online questionnaire. The research shows that the key factors and emotions selected in this paper have a positive effect on consumers, and among the key factors, Price discount has the most obvious positive effect, and among emotions, Urgency can play the most effective role.


    • The Effect of Sustainability Performance Disclosure on Company Financial Performance
      Original Research Article
      Country Indonesia
    • Pages 87-95
    • Narindra Wijaya Emeraldi Firdaus || Suyatmin Waskito Adi
    • Abstract | pdf Pdf
    • Financial performance is an analysis carried out to see the extent to which a company has implemented by using financial implementation rules properly and correctly and according to applicable standards. This study is intended to determine the factors that influence the sustainability performance of the company's financial performance. The sample used in this study are mining companies listed on the Indonesia Stock Exchange in 2018-2021. The sampling method used in this study is purposive sampling, namely the method of selecting samples with certain criteria. So that obtained 53 samples for 4 years of observation. This study uses multiple linear regression analysis to analyze the processed data using the SPSS version 24 application. The result of this study indicate that the variables of environmental performance and social performance have on effect on financial performance, while the variables of ecomonics performance have no effect on financial performance.


    • Levels of Psychological Capital and Job Stress among State Auditors in Davao Region, Philippines
      Original Research Article
      Country Philippines
    • Pages 96-106
    • Michelle R. Pascua || Rosfe Corlae D. Badoy
    • Abstract | pdf Pdf
    • State auditors play a vital role in enabling government agencies amidst demands from stakeholders. This study determined the level of psychological capital factors that influence the level of job stress among state auditors of the Commission on Audit in Davao Region, Philippines. Quantitative research design, specifically descriptive-correlational method, was employed. An adapted survey questionnaire was used to gather data from 182 state auditors. Most of the respondents were 22-34 years old, female, married, without dependents, board/bar passers, less than 10 years in service, Audit Team Members, assigned in Local Government sector, earned not more than PhP49,999 a month, and travelled less thanan hour to their workplace. Results revealed that respondents had very high degree of hope and resiliency; high degree of efficacy and optimism; moderately high degree of psychological demands; low degree of controlled decision latitude; and very low degree of social constraint in the workplace. There was a significant difference in the level of psychological capital when analyzed according to age, civil status, length of service, job title; and significant difference in the level of job stress when analyzed according to age. Psychological capital is negatively correlated with job stress. Optimism significantly predicts job stress among state auditors.


    • Adoption of JIT/TQM in A Transition Economy: A Case of Manufacturing Industry in Kazakhstan
      Original Research Article
      Country Kyrgyzstan
    • Pages 107-117
    • Choong Y. Lee || Gulzat Maichinova
    • Abstract | pdf Pdf
    • One of the important elements that have been playing a vital role in today‟s successful management practice is culture. An important dimension has been added to the cultural aspect of management since the management practices of JIT/TQM became a popular philosophy and tool among many world-class organizations from all over the world. This paper reviews the transferability of the management practices of JIT/TQM to Kazakhstan, specifically the Kazakh manufacturing industry. The manufacturing industry including mining has been a major revenue generator for Kazakhstan contributing to nearly 30% of its national production. Some of well-known models of cultural analysis in international business are discussed and applied to this study of the transferability of JIT/TQM to Kazakhstan. The resulting inferences are further analyzed and examined to make some suggestions to Kazakhstan for the successful adoption and implementation of JIT/TQM practices based on cultural analysis of Kazakhstan.


    • An Assessment of Customer Integration Strategy Influence on Service Delivery in Public Hospitals in Nakuru Town Kenya
      Original Research Article
      Country Kenya
    • Pages 118-128
    • Maureen Gathaku || James Gitari
    • Abstract | pdf Pdf
    • Customers are the material and intellectual capital of organizations. Hence plan for a deep understanding of the immediate future needs of the customers that meet their needs are organizational policies. Therefore, the study focused on customer integration strategy on service delivery in health sector in Kenya. The study was anchored on SERVQUAL Model. The study used descriptive research design. The target population of this study consisted of doctors, clinical officers and nurses working in public hospitals in Nakuru Town East. There are seventeen (17) public hospitals in Nakuru Town East with a total of 771 doctors, clinical officers and nurses. Simple random sampling technique was used to select 88 medical workers to form the target population. The study further purposively selected 100 patients to participate in the research. A 5-point Likert-scale questionnaire was used for data collection. Findings indicated that customer integration had a significant relationship with service delivery in public hospitals in Nakuru Town East, Kenya. Hence the study concluded that customer integration is a determinant of service delivery in public hospitals in Nakuru Town East, Kenya. The study recommended that hospital staffs should create and ensure responsiveness and assurance for the patients among themselves.


    • Effectiveness of Mobile Phone Payment on Fee Collection in Private Universities in Nakuru County, Kenya
      Original Research Article
      Country Kenya
    • Pages 129-133
    • CPA Rosslyn Shilla Baya || Dr. Munene Ruthwinnie
    • Abstract | pdf Pdf
    • Privatization of higher education has played an important role in harnessing of academic knowledge and the necessary abilities considered as a backbone influencer in this Nation. However, with the emergence of many private universities that eventually open many campuses and learning centers in different parts of the country, there has been stiff competition for students. Universities are therefore adopting sound revenue generation mechanisms. The purpose of the paper was to evaluate the effectiveness of mobile phone payment on fee collection in private universities in Nakuru County. The paper was theoretically anchored on the Resource Based View (RBV) Theory. The paper used cross-sectional research design embracing targeting students in private universities in Nakuru County. The sample size was 376 students selected using simple random sampling technique. Data was collected using students’ questionnaires and Key Informants Interview schedules. Data was analyzed using Statistical Package for Social Sciences (SPSS) version 22. Descriptive statistics was used to present research findings using frequencies, percentages and means displayed in tables and figures. The relationship between the study variables was tested using inferential statistics namely; regression, correlation and Chi-square at 5 % levels of significance. The paper yielded Pearson Correlation that yielded correlation coefficient of r (349) = 0.522, p-value = 0.000 < 0.05, regression coefficient 𝛃1 = 0.290 p-value = 0.000 < 0.05 and Pearson Chi-Square test yielded χ2 (12, N = 182) = 47.291, p = 0.000 < 0.05.This implies that mobile phone payment is a statistically significant effective mode of fee collection in private universities in Nakuru County at 5 % levels of significance. The paper recommends clear guidance to be provided during the orientation of new students to acquaint them with relevant information on mobile phone payment.


    • Effectiveness of Electronic Funds Transfer on Fee Collection in Private Universities in Nakuru County, Kenya
      Original Research Article
      Country Kenya
    • Pages 134-139
    • CPA Rosslyn Shilla Baya || Dr. Munene Ruthwinnie
    • Abstract | pdf Pdf
    • There have been increased number of private universities in Kenya as entrepreneurs, religious organizations among other corporates exploit the ever rising demand of tertiary education. This brings about stiff competition amongst the private universities. It is therefore paramount for the institutions to adopt sound revenue generation mechanisms, for this case, electronic payment modes which comprises of internet banking, mobile phone payment as well as electronic funds transfer. The purpose of the paper was to evaluate the effectiveness of electronic funds transfer on fee collection in private universities in Nakuru County. The paper was anchored theoretically on the Technology Adoption Model (TAM). The paper used cross-sectional research design embracing targeting students in private universities in Nakuru County. The sample size was 376 students selected using simple random sampling technique. Data was collected using students’ questionnaires and Key Informants Interview schedules. Data was analyzed using Statistical Package for Social Sciences (SPSS) version 22. Descriptive statistics was used to present research findings using frequencies, percentages and means displayed in tables and figures. The relationship between the study variables was tested using inferential statistics namely correlation coefficient r (349) = 0.621, p-value = 0.000 < 0.05, coefficient of regression 𝛃1 = 0.490 p-value = 0.000 < 0.05 and Chi-Square test yielded and χ2 (16, N = 182) = 62.028, p = 0.000 < 0.05. This implies that electronic funds transfer is a statistically significant effective mode of fee collection in private universities in Nakuru County.The paper recommends that the universities should invest more on research and innovation so as to continuously improve revenue generation modes. Furthermore, instructions on how to use electronic funds transfer should be well outlined and availed to the users through different modes of dissemination for instance print and electronic media, notice boards among others.


    • Satisfaction on Affiliation and Skills Enhancement Among University of Mindanao College of Hospitality Education Pastry Club Members
      Original Research Article
      Country Philippines
    • Pages 140-146
    • Janile Eleccion || Kevin Lara Daig || Kiven G. Olivar
    • Abstract | pdf Pdf
    • The study aimed to determine the level of satisfaction on affiliation and skills enhancement of 150 University of Mindanao-College of Hospitality Education Pastry Club Members. This study employed non-experimental design utilizing descriptive survey method technique. The statistical used were mean, and Pearson r. The level of satisfaction on Affiliation and Skills Enhancement among CHE Pastry Club Members concerning academic experience, social experience and overall experience were found to be very satisfied. Whilst the level of skills enhancement in terms of Creativity and Management among CHE Pastry Club Members were very satisfied. Using Pearson r, results concluded that there is a substantial relationship between affiliation and skills enhancement, which leads to accepting the null hypothesisAffiliation and Skills Enhancement among CHE Pastry Club Members. This means that affiliation satisfaction affects the acquiring skills assessment among the Pastry club members. This will enable the members to gain a more competitive edge in striving to learn and develop, which will prepare them for the real industry. This can be concluded that the higher involvement of the students in clubs and organizations will provide more significant opportunities in achieving advantageous development of success. Furthermore, participative students in every activity will have high satisfaction, which leads to developed and enhanced skills. It will strengthen the leadership skills that would be advantageous to all management students