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Current issue Volume 6, Issue 3 (May 2022)

  • Exploring Corporate Communication Gaps in Public Institutions Necessitating access to Information Law in Zambia: the Case of Zambia Revenue Authority
    Original Research Article
    Country Zambia
  • Pages 01-17
  • DR DAVID FOYA || Robert Zawe
  • Abstract | pdf Pdf
  • This research paper is entitled exploring corporate communication gaps in public institutions necessitating access to information law in Zambia: the case of Zambia Revenue Authority. The aim of this paper is to examining corporate communication gaps that exit in public institutions that are necessitating the enactment of the Access to Information law in the country. Data was collected by interviews and questionnaires. The study employed exploratory and descriptive research designs. It adopted a mixed methods approach where both the qualitative and quantitative methodologies were employed. The findings reveal that corporate organisations in Zambia, whether public or private, are expected to effectively communicate with their various stakeholders. It is ideally expected that these organisations will keep their stakeholders well informed about what is happening in their respective organisations more especially that most of them have Public Relations (PR) officers whose role is to communicate. The research concluded that public institutions are not doing enough to satisfy the information needs of the public hence the need for the ATI law in the country. The researchers recommend that ZRA as a public institution immediately deals with the challenges that members of the public face when accessing information from the institution.


    • Analysis of Current Ratio, Debt to Equity Ratio (DER), Total Assets Turnover and Net Profit Margin (NPM) on Stock Returns
      Original Research Article
      Country Indonesia
    • Pages 18-25
    • Zulmitha Sari || Wahyono
    • Abstract | pdf Pdf
    • This study aims to determine and analyze the effect of Current Ratio, Debt to Equity Ratio (DER), Total Assets Turnover and Net Profit Margin (NPM) to return shares in food and beverage sub-sector companies listed on the Indonesia Stock Exchange for the 2017-2020 period. The research method used in this research is quantitative method. The data used is secondary datanamely in the form of financial statements of companies in the food and beverage sub-sector in 2017 to 2020. The sampling method used purposive sampling method and obtained 14 sample companies for four years of observation (2017-2020) so that there were 46 samples. Hypothesis testing in this study used multiple linear regression analysis. The results showed that simultaneously the variables Current Ratio, Debt to Equity Ratio, Total Assets Turnover and Net Profit Margin significant effect on stock returns. However, partially Current Ratio variable,Debt to Equity Ratio, Total Assets Turnover and Net Profit Margin has no effect on stock returns.


    • Marketing Mix and Service Quality Dimension as Determinants of Customer Satisfaction on Selected Beach Resorts of IGACOS, Davao Del Norte, Philippines
      Original Research Article
      Country Philippines
    • Pages 26-37
    • Maricel C. Nacional
    • Introduction | pdf Pdf
    • This study aimed to determine the relationship between the marketing mix, service quality, and customer satisfaction on selected beach resorts in Island Garden City of Samal, Davao del Norte. A descriptive correlational design was used in this study with 300 respondents. To determine the interrelationships between the marketing mix and service quality to customer satisfaction. Pearson product-moment correlation was used in the study. Multiple linear regressions were employed to evaluate the major predictor of customer satisfaction. This analysis revealed that the extent level of the marketing mix as perceived by beach resort guests was high. Still, the level of service quality and customer satisfaction were also very high. Moreover, the marketing mix was moderately significant to customer satisfaction, and service quality was highly correlated to customer satisfaction. On the other hand, the independent variables—marketing mix and service quality could significantly influence customer satisfaction. The researcher recommends the owner should always be on the lookout for new ways to advertise their business.


    • Budget Bias in District and City Goverments in Central Java Province
      Original Research Article
      Country Indonesia
    • Pages 38-48
    • Fahtia Nur Hanifah || Zulfikar Zulfikar
    • Abstract | pdf Pdf
    • This research is aimed to know the effect of budget ratcheting in local revenue and balancing funds. This study also examines how the effects of budget ratcheting in the relationship between regional income and regional expenditure. This research is categorized as causative research and data analysis tests such as the t-test, F-test, and determination test. The population in this study are all districts and cities in the Province of Central Java which are 29 districts and 6 cities. Sampling in this study was conducted using total sampling. The data in this study were sourced from the report on the realization of regional revenue and expenditure budgets for district and city government in the Province of Central Java in 2016-2018. The results of this study indicate that the budget ratcheting effect in local revenue and balance funds. The results of this study also show that local revenue affects local spending and budget ratcheting to weakens the relationship between the two.


    • Effectiveness of School Counselling Services in Mitigating Bullying Among Secondary School Students in Nyandarua, Kenya
      Original Research Article
      Country Kenya
    • Pages 49-55
    • Karololwanga Njoroge Kung’u || Dr. Rev. Davis Gatua
    • Abstract | pdf Pdf
    • There is an increasing concern on cases of bullying among students which if not mitigated could impact negatively to individual students as well as with their colleagues. School counseling plays an important role by impacting student’s behaviour. This paper investigated the effectiveness of counseling services in mitigating bullying among secondary school students in Nyandarua North Sub-County. The independent variable was the counseling services while the dependent variable was the mitigation of bullying that includes drug abuse, truancy and bullying. The study applied cross sectional survey research design that embraced both quantitative research approach using students’ questionnaires and qualitative approach using counseling teachers’ interview schedules. Multistage sampling comprising of stratification (20 schools), simple random sample (400 students) and purposive sample (20 counseling teachers) techniques were used. Data was analyzed using descriptive statistical techniques such as frequency, percentage and mean with assistance of SPSS (Version 22). It was established that counselling services in schools is done to a little extent. The levels of bullying were rampant. The inferential statistics both correlation and Chi-Square revealed that counselling services positively affects the mitigation of the bullying significantly at 5 % levels of significance. The study recommends that schools should embrace of counselling services as the remedy for bullying in secondary schools.


    • Tourist Attraction Preference and Travel Confidence of Local Tourist during Pandemic in Davao City, Philippines
      Original Research Article
      Country Philippines
    • Pages 56-63
    • Karen Vienesse I. Tom || Edllen Jhul D. Delos Reyes || Jeralyn C. Maasin || Clarence Joy D. Alcaraz
    • Abstract | pdf Pdf
    • The Tourism Industry is one of the most affected by the Covid-19 pandemic impacting tourist attractions and tourist activity. This study aimed to examine the preferred tourist attractions during the pandemic in Davao City and determine the significant relationship between tourist preference and travel confidence. The study obtained a result that corresponds to the null hypothesis. Thus, entail no significant relationship between tourist attraction preference and travel confidence as it shows a low correlation. The findings' implications will have a significant enhancement to their overall tour and travel experience, as well as the availability of options from which to choose based on their interests and preferences, allowing for the development of more effective marketing strategies in destination management and local government. Apart from that, it will help people make decisions while traveling. It supplies tourists with crucial information on Davao City's most popular future destinations. On the other hand, local governments can assess the defects or distracting aspects of lesser-known destinations and plan and encourage development and promotional initiatives to enhance visitor numbers.


    • An Assessment of the Effectiveness of Community Participation in HIV and Aids Mitigation Programs a Case Study of Gwanda District, Zimbabwe
      Original Research Article
      Country Zimbabwe
    • Pages 64-72
    • DR DAVID FOYA || Nkosana Ncube
    • Abstract | pdf Pdf
    • The research sought to assess the effectiveness of community participation in Hivand Aids mitigation programs: A Case Study of Gwanda District. The aim of the research was to establish the level of community participation in the planning of HIV and AIDS mitigation programs. And it was meant answer questions such as what is the level of the community participation in implementation of HIV and AIDS mitigation programs? The researchers were used a qualitative research design and collected data through questionnaires and interviews. The study revealed that the community are not involved in all phases of program. The community refuted claim by ASOs they involved in all phases of program. The community does not participate in designing monitoring and evaluation tools. The community is not consulted by organisations from provincial or national level and as result there in no buy- in and projects fail as they are not sustainable as there no sense of ownership and community suffer. The research recommends that the community need to capacitated in running programs to improve in decision making. The community need to involved in designing monitoring and evaluation tools.


    • External and Internal Environmental Factors as Predictors to Business Performance of Small and Medium Enterprises (SMEs) in Tagum City
      Original Research Article
      Country Philippines
    • Pages 73-84
    • CHRISTINE JOY F. PICCIO || JIMNANIE A. MANIGO
    • Abstract | pdf Pdf
    • The main purpose of this study was to find out whether external and internal environmental factors significantly influence business performance of Small and Medium Enterprises (SMEs) in Tagum City. It was tested at 0.05 level of significance stating that there is no significant relationship between external and internal environmental factors on business performance and there is no domain in the external and internal environmental factors that significantly predict business performance. The respondents of this study were from SMEs that were registered for the first quarter of 2021 in Tagum City. This quantitative, non-experimental design research sought to determine if specific relationships exist between external and internal environmental factors on business performance. Statistical tools used to interpret the data gathered were Mean, Pearson r and Regression Analysis. The independent variables were external and internal environmental factors, while the dependent variable was business performance. Findings from the study revealed that the level of external and internal environmental factors on business performance of SMEs in Tagum City were very high and high, respectively. The results show that there is a significant relationship between external and internal environmental factors on business performance of SMEs in Tagum City. Furthermore, there was a domain found in the internal environmental factors but no domain found in the external environmental factors that predicted business performance.


    • Sustainability of the public debt of WAEMU member states in an approach based on repayment capacity: The case of Senegal
      Original Research Article
      Country Senegal
    • Pages 85-101
    • Dr. Babo Amadou BA
    • Abstract | pdf Pdf
    • In this article we have carried out a study on the level of debt sustainability of Senegal using an implementation of 'stress-test' within the framework of the analysis of the sustainability of the debt (DSA). Empirically, we performed a simulation on three macroeconomic scenarios using the Vector Auto Regressive (VAR) model. From the reference scenarios, we carried out a stress test by simulating an increase in the interest rate of the debt by 2%, an increase in the dollar exchange rate by 30%, and finally an increase in the annual maturity up to at 15%. The results of the stress test showed that Senegal's debt is at a high level of risk, but not in debt distress. Senegal has no payment difficulties. This allows us to say that Senegal's debt is sustainable. This result shows that efforts have been made in the macroeconomic framework imposed by the IMF at the level of the variables of the debt sustainability framework (DSF), specifically the balance of payments, the public sector, debt and GDP.


    • The Effect of Emotional Intelligence, Cooperations and Self Efficacy on Employee Turnover Intention through Job Satisfaction in PT. XYZ
      Original Research Article
      Country Indonesia
    • Pages 102-116
    • Ayu Nurul Huda || Ritha F. Dalimunthe || R Amlys Syahputra Silalahi
    • Abstract | pdf Pdf
    • PT XYZ, hereinafter referred to as XYZ, was initially operating since October 28, 1991 under the name PT ABC which became the forerunner of PT XYZ. It changed its name several times until December 10, 2003, XYZ officially became the name of PT XYZ and became a subsidiary of PT Bank BCD, Tbk. Along with its development, there is a decrease in employee job satisfaction which causes an increase in turnover in the company. The purpose of this study was to determine and analyze the effect of emotional intelligence, co-workers and self-efficacy on turnover through job satisfaction as an intervening variable. This type of research is quantitative associative. The population of this study were 189 employees. Sampling using probability sampling technique as many as 126 respondents. Data analysis using path analysis. The results showed that the emotional intelligence variable had a positive and significant effect on job satisfaction, emotional intelligence, co-workers and self-efficacy had a positive and significant effect on turnover intention and job satisfaction had a positive and significant effect on turnover intention.


    • The Influence of Economic, Social, Vision-Mission, Political Affiliates and Candidates' Self-Image on the Trend of Selecting Candidate Head of Regional Head in East Barito District
      Original Research Article
      Country Indonesia
    • Pages 117-131
    • Ariantho || Ujianto | Slamet Riyadi
    • Abstract | pdf Pdf
    • This research is the extent to which the influence of economic, social, vision-mission, political affiliation, and candidate's self-image on the tendency to choose a regional head candidate in the East Barito district, Central Kalimantan province with the hope that through this research, a candidate for a regional head who is qualified to develop the region both from the economic side to achieve maximum regional development. The results of this study are also expected to have implications for the development of economics, namely in the field of regional economic growth and political marketing at the district/city level. This study concludes that Economics has an insignificant and positive effect on public trust, Social has a positive and significant impact on shared beliefs, Vision-mission has a positive and significant impact on public confidence, Political affiliation has a positive and significant effect on public trust, Self-image has a positive and significant impact on public trust, Economics has a positive and significant effect on the tendency to choose candidates, Social has a positive and significant impact on the propensity to select candidates, Vision-mission has no significant impact on the direction to select candidates, Political affiliation has no significant impact on the movement to select candidates, Self-image has a positive and significant impact on the propensity to choose candidates and public trust has a positive and significant effect on the direction to choose candidates.


    • Investment Decisions on Life Insurance Policy Among Public School Teachers
      Original Research Article
      Country Philippines
    • Pages 132-145
    • Cris S. Saranza
    • Abstract | pdf Pdf
    • The study aimed to identify the factors influencing the investment decisions of public school teachers' life insurance policies in Claver, Surigao del Norte. A quantitative – descriptive survey design was utilized using mean and standard deviation, frequency count and percentage, and analysis of variance. The teachers' profile was the study's independent variable, and its indicators were age, sex, rank position, civil status, and years in service. While the influencing factors such as premium offered, company image, service quality, satisfaction level, and company-client relationship served as the dependent variable. The findings indicate no significant relationship between the influencing factors and the profile variables. The paper recommends that the insurance companies propose new strategies to increase investment through the use of the technology and improve the company's service quality. In addition, school administrators should work with stakeholders in conducting financial literacy programs on insurance investment for the teachers to aid more knowledge in expenses management and future security.


    • Generic Strategies and Effect on Customer Satisfaction at Kenya Power in Nakuru County
      Original Research Article
      Country Kenya
    • Pages 146-156
    • Cherotich Eddah || Daniel M. Wanyoike
    • Abstract | pdf Pdf
    • Understanding competition, studying customer needs, evaluating strength and weakness of an organization are important aspects of customer satisfaction strategy. Recent reforms in Energy sector coupled with increasing competition have driven electricity utilities to implement competitive strategies to thrive in a competitive industry. According to Michael Porter, competitive strategy is devised in 3 types; Cost leadership, Differentiation and Market focus. The objective of this research was to evaluate competitive strategies and effect on customer satisfaction at Kenya Power Nakuru County. The study employed a descriptive survey research design in collecting data from respondents. Specifically, this study sought to evaluate competitive strategies that have been implemented, their effectiveness and recommendations. The study involved review of pertinent literature, review of relevant theories and actual data collection and analysis. The population target is 134,740 customers drawn from Kenya Power domestic customer category. A sample size of 97 drawn from sectors in Nakuru County; Lanet, Molo, Naivasha, Nakuru Town, Njoro and Subukia. During pilot study, 10 questionnaires were issued two weeks before the actual study to a group of customers who did not take part in the actual study. 81 customers participated in the study, an 84% response rate, a closed ended questionnaire was used. Data analysis was carried out using descriptive statistics (means, percentages and frequencies) and inferential statistics (correlations and parametric tests such as Pearson correlation). The analysis of the data was performed with the aid of SPSS and Ms Excel and the findings presented in the form of tables and figures. The findings will assist Kenya Power management and other public utilities in carrying out SWOT analysis within their organization and improve competitive strategies for sustainable performance in the competitive industry. Two variables (market focus and differentiation) had a greater influence on customer satisfaction. The respondents were satisfied with Kenya Power products and services to a moderate level. Market focus strategy contributed the most level of satisfaction, followed by differentiation strategy, and lastly cost leadership strategy, cumulatively the generic strategies contributed to 63.9% of customer satisfaction. Future studies should establish the remaining 39.1% factors that influence customer satisfaction in the domestic customer category. A further study aiming at validating the conceptual model could be carried out in other services sectors in the Kenyan economy and public utilities.


    • Coverage of Small-Scale Trade Issues by Print Media in Zambia: The Case of the Daily Nation
      Original Research Article
      Country Zambia
    • Pages 157-167
    • Dr David Foya || Daniel Banda
    • Abstract | pdf Pdf
    • The topic of this research paper is coverage of small-scale trade issues by print media in Zambia: The Case of the Daily Nation. This study aimed at determining the coverage of small-scale trade issues in the Daily Nation Newspaper in Lusaka of Zambia. Furthermore, the study examined the amount of space given to the report on the small-scale trade issues, the importance of the issues and how stories about the small-scale trade issues were framed in the newspapers. The study used content analytical and cross-sectional study design and data was collected using questionnaires and a key informant interview guide. The researchers used random and purposive sampling of respondents. The data was analysed both qualitatively and quantitatively. Results show that most stories on small scale trade issues appeared only 3 to 5 times in the study newspapers. The newspaper did not provide more space for the small-scale traders as most reports were with large font size with about 75 percent while only a few had the least large font size stories with 25 percent. The study concluded that the small-scale trade issues were not given adequate coverage during the period of study. The paper recommends that Zambian print media should consider small scale trade issues weighty enough for prominent, positive and frequent coverage to ensure its growth and promotion in Zambia.