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Current issue Volume 7, Issue 5 (September 2023)


  • Work-Life Balance as Determinant to Employee Work Commitment
    Original Research Article
    Country Philippines
  • Pages 01-41
  • Dr. Khaled Rabee
  • Abstract | pdf Pdf
  • The study was conducted to determine whether work-life balance can determine employee commitment among employees of four Baguio City business process outsourcing (BPO) companies. The study was guided by the spillover theory and side bet theory to answer the following research objectives: to determine the extent of work-life balance, employee commitment, significant differences in work-life balance, and commitment of BPO employees when grouped according to their demographics. The findings of the study revealed the following: first, it was found that the work demands of BPO employees regularly interfere with their personal lives; their personal life activities rarely interfere with their work demands; and to a shallow extent, employees have not been able to fulfill their work and personal lives. In addition, the inferential statistic revealed a significant difference regarding employees' responses to work-life balance regarding their demographics, including age, marital status, tenure, and position. Furthermore, employees of BPO companies were found to have a high level of affective commitment because they have a sense of pride and personal obligation to perform their responsibilities as expected by their organization. On the other hand, the employees had a low level of continuance commitment because they were confident in losing their income, friendships, and prestige. They had a low level of normative commitment because they perceived that their organization had not invested enough in them. As such, they had no moral obligation to stay when presented with a better opportunity elsewhere. The study also revealed a significant difference in employees' commitments regarding their demographics, including age, marital status, tenure, and position. Finally, it was revealed that there is a positive and significant relationship between work-life balance and employee commitment. Based on the findings, conclusions and recommendations were drawn that the management of BPO companies can implement to enrich their employee commitment levels sustainably.

    • Impact of Scouting Program in Promoting Gross National Happiness Philosophy in the Schools Under Lhuentse Dzongkhag.
      Original Research Article
      Country Bhutan
    • Pages 42-52
    • Sangay Tshewang || Sonam Duba
    • Abstract | pdf Pdf
    • The former Minister of education Thakur Singh Powdyelstated that scouting values are useful and most needed for the country. In Bhutanese education system, scouting program is not only considered as channel to upheld the wholesome education for learners but also it is integrated as one way to promote the values of Gross National Happiness in the school. So, this research aimed to find the impact of Scouting Programs in promoting the Gross National Happiness philosophy in the schools under Lhuentse Dzongkhag. This research adopted quantitative method by employing the 5-points Likert scale survey questionnaire; strongly agree, agree, neutral, disagree, and strongly disagree with Horkheiner critical theory as a research paradigm with descriptive research design. Data were collected from the eight schools of the Lhuentse district with stratified sampling method. The study shows thestrong positive relationship between school scouting programs and Gross National Happiness philosophy with the significant positive impact to the promotion of GNH philosophy in the school through scouting program.


    • Implementation of Maqashid Syari’ah Asy Syathibi in Operational Performance Measurement KSPPS BMT Syari’ah Mandiri Ampel
      Original Research Article
      Country Indonesia
    • Pages 53-69
    • Arif Nugroho Rachman || Fatchan Achyani || Erma Setiawati
    • Abstract | pdf Pdf
    • The purpose of this research is to find out the implementation of the maqashid syari’ah index, which was dug by the priest Asy Syathibi, in measuring the operational performance of KSPPS BMT Syari’a Mandiri Ampel in terms of business and management of the country. This type of research is qualitative and descriptive, using primary data sources and data collection techniques through interviews and observations. The researchers took as many as seven informants, who were divided into several sections, including the managing part of three informants, the manager part of two informants, and the supervisory part of two informants. The triangulation used is data triangulation. Data analysis techniques are performed through interviews using recordings, then conducting tanskip interviews. After obtaining the transskip result of the interview, researchers perform data processing using coding methods by pulling keywords from the transskip result obtained. The keywords are grouped into tables that will then be described and interpreted until a conclusion is drawn. The results of the data and discussions showed that in measuring the operational performance of KSPPS BMT Syari’ah Mandiri Ampel both from the business operational performances as well as the operating performance of maal, using the Maqashid Syari'ah Index promoted by Priest Asy Syathibi, one can draw the conclusion that the operational performance of maal KSPPs BMT Syari'a Mandiri Ampel seen from the Qasdhu Al Shari’fi wad’I al Shari’ah indicators with the measurement of al dharuriyyah, al hajjiyyah, and al tahiniyah has been implemented through the provision of facilities for the community in general, members, managers, directors, and supervisory councils in developing education and skills. The business operational performance of the Qasdhu al syari’fi indicator was inspired by KSPPS BMt Syari’ah Mandiri Ampel’s implementation, which, in explaining the system and the performance performed by the administrator, has already provided easy-to-understand information related to the trusted management of funds. This management is done in a transparent manner and socialized thoroughly with the general public. KSPPS BMT Syari’ah Mandiri Ampel's operational performance has been in accordance with the makashid syary’ah of Priest Asy Syathibi, where the operational implementation is carried out according to the ability of both managers and members, with one of them demonstrated through the management of NPF by the manager, payment of contributions by members of the financing, and management in an effort to develop the business of members of the financing. KSPPS BMT Syari’ah Mandiri Ampel from qasdu al Shari’fi dwelta throna ahkam al Shari'ah that implementation of business operational performance and operational performances maal, with subjection to the law of syara’ and according to syari’at, where settlement of financing is problematic, and NPF through personal and family approach, without having to use violence, intimidation, and other means. KSPPS BMT Syari’ah Mandiri Ampel in managing funds entrusted by members can be implemented in accordance with the directions of the Shari’ah, as well as implementing non-halal income management carefully, with reference to applicable law.


    • Monitoring and Evaluation Budget and Performance of Water and Sanitation Projects in Nakuru County, Kenya
      Original Research Article
      Country Kenya
    • Pages 70-76
    • Ivy Makinia Simiyu || Dr. Robert Mang’ana Okwoyo
    • Abstract | pdf Pdf
    • Water and sanitation services in Nakuru County suffers from a host of problems including inadequate water production and weak institutional capacity. These challenges persist despite the county government's efforts to alleviate them. Therefore, the effectiveness of the monitoring and evaluation budget raises major concerns. The current study evaluated the influence of monitoring and evaluation budget on the performance of water and sanitation projects in Nakuru County. The study was anchored by participatory monitoring and evaluation theory. The study adopted a cross-sectional research design. The target population was the 192 project managers, monitoring and evaluation officers, and property management agencies. A sample of 130 respondents was obtained through stratified random sampling. Data was collected through a structured questionnaire. Descriptive and inferential analysis methods were used. The data analysis was aided by Statistical Packages for Social Sciences (SPSS). Descriptive findings established that monitoring and evaluation budget influence the performance of water and sanitation projects. The inferential findings showed asignificant relationshipbetween monitoring and evaluation budget and performance as depicted by a correlation coefficient (r=0.270; p=0.003). This means that water and sanitation projects’ performance was influenced by monitoring and evaluation budget. As per regression analysis results, the coefficient of determination was 0.073, hence monitoring and evaluation budget explained 7.3% of the variation in the performance of water and sanitation projects in Nakuru County. Therefore, the performance of water and sanitation projects was dependent on monitoring and evaluation budget.The study recommend the Nakuru County Government to embed monitoring and evaluation budget in policy frameworks and institutional guidelines to improve the performance of water and sanitation projects.


    • Ethical Leadership in the Age of Digitalization: Strategies for Effective Governance
      Original Research Article
      Country Morocco
    • Pages 77-84
    • Benlaayouni Abdelkarim
    • Abstract | pdf Pdf
    • The technological revolution has resulted in an unprecedented integration and use of digital technologies in automating and transforming business processes through transforming the traditional processes into digital ones. This digitalization has touched various aspects of the organization’s operations including data management, communication and the other business processes with the aim of improving efficiency and providing new services and products. In the context of the organization, leaders are driven to take decisions and actions that not only fit with the company culture and the internal and external environments but also with the ethical standards and the sustainable processes. Ethical leadership is deeply affected by digitalization in the sense that it introduces new challenges and opportunities for organizations to uphold ethical principles and values. The limitless amount of data that organizations can collect and process thanks to digitalization are very useful for decision makers in processing and enhancing the customer experience. However, such abundance of data pauses real risks and challenges such as privacy and security concerns, technological obsolescence, and the potential for digital divide and bias. The current study explores the relationship between digitalization and ethical leadership in the context of effective governance. Accordingly, ethical leadership is more crucial than ever in ensuring the appropriate and sustainable use of technology as digitalization changes the way firms function. The article offers a framework for efficient governance that includes incorporating digitization and moral leadership concepts into the company's culture, decision-making procedures, and avenues for communication. A list of best practices for moral leadership in the digital era are included in the blueprint, including encouraging responsibility, diversity, and inclusivity. Organizations may develop a culture of responsible digitization and support efficient governance that is advantageous to both the firm and society at large by implementing these principles. Our methodology will involve an exploration of the relationship between digitalization and ethical leadership within the context of effective governance. The study is going to employ a mixed method approach based on different case studies and interviews with employees and company leaders to get an understanding of the experiences and perspectives of leaders in navigating ethical dilemmas in the age of digitalization.


    • The Effect of Corporate Social Responsibility and Service Quality Perceptions on Customer Loyalty with Customer Satisfaction as an Intervening Variable
      Original Research Article
      Country Indonesia
    • Pages 85-94
    • Sutrisno Wibowo || Shinta Iswancoro
    • Abstract | pdf Pdf
    • This study aims to analyze the influence of the implementation of Corporate Social Responsibility perseptions and Service Quality on Customer Loyalty mediated by Customer Satisfaction at the University of Muhammadiyah Yogyakarta. The subjects in this study were active students at Muhammadiyah Yogyakarta University. The number of samples used was 165 respondents obtained by convenience sampling method. The analysis tool used is Structural Equation Modeling (SEM) with an alternative method of Partial Least Squares (PLS). based on the analysis that has been carried out, the results show that Corporate Social Responsibility has a significant positive effect on Customer Satisfaction and Customer Loyalty, Service Quality has a significant positive effect on Customer Satisfaction and Customer Loyalty, Customer Satisfaction has a significant positive effect on Customer Loyalty, and Customer Satisfaction mediates significantly Corporate Social Responsibility and Service Quality to Customer Loyalty.


    • The Moderation Role of Generation Z Adaptation on The Leadership Style Effect on Organizational Performance (Study at Pt. Pln Uiw Aceh)
      Original Research Article
      Country Indonesia
    • Pages 95-100
    • RulyIskandar Lubis || Muhammad Adam || Mahdani
    • Abstract | pdf Pdf
    • This study aims to test the role of Generation Z adaptation motivation on the leadership style influence on the organizational performance of PT. PLN Aceh Regional Main Unit (PT. PLN UIW Aceh/PLN Aceh).The population was all Generation Z employees who are members of PT PLN Persero Unit Banda Aceh Region. The total population of the PLN main unit in the Aceh region is 181 employees. Sampling was carried out using a census technique. Data was processed using Structural Equation Modeling (SEM). The result reveals that at PLN Aceh, Leadership influenced motivation, Leadership influenced Satisfaction, Leadership influenced Engagement, Leadership did not affect Performance, Motivation influenced Performance, Satisfaction influenced Performance, Engagement influenced Performance, Motivation fully mediated the Leadership influence on Performance, Satisfaction fully mediated the Leadership influence on Performance, Engagement fully mediated the Leadership influence on Performance, and Adaptation Purely Moderated the motivation influence on performance. These findings illustrate the model's direct effect, mediating effect, and moderating effect, which can contribute academically to the strengthening of the theory regarding the causality of the variables.These findings explain that the performance improvement model at PLN Aceh is a function of the suitability of its leadership style, increased employee motivation and satisfaction, and strengthened employee engagement.


    • The Influence of Work Culture on Increasing Knowledge and Its Impact on Personnel Performance and Organizational Performance at Pt Pln (Persero) Aceh Regional Main Unit
      Original Research Article
      Country Indonesia
    • Pages 101-106
    • Zulfahmi Akbar || Muhammad Adam || T. Meldi Kesuma
    • Abstract | pdf Pdf
    • This study aims to examine the work culture effect on increasing knowledge and its impact on personnel performance and organizational performance. The population was all personnel/employees of PT PLN (Persero)Aceh Regional Main Unit (or mentioned as PLN Aceh), specifically located in the city of Banda Aceh. The total population was 900 personnel, and the samples taken were 230 respondents according to the requirements for using the SEM-AMOS analysis method used in this study. The result shows that at PLN Aceh Work Culture influences Knowledge, Work Culture influences Personnel performance, Knowledge affects Personnel performance, Work Culture influences the PLN Aceh Performance, Knowledge influences the PLN Aceh performance, Knowledge partially mediates the Work Culture influence on Personnel performance, Knowledge fully mediates the Work Culture influence on PLN Aceh Performance. These findings explain that the performance improvement model at PLN Aceh is a function of adjusting the work culture, increasing knowledge, and improving the performance of its personnel. These findings also validate the causality model according to existing theory and can contribute to further research that needs to develop a performance model. This model can be combined with other research variables such as managerial abilities and unique personnel competencies.


    • The Role of Hedonic Browsing in Mediating Interpersonal Influence, Visual Attractiveness, and Convenience in Encouragement to Make Impulse Buying On Gojek Tokopedia
      Original Research Article
      Country Indonesia
    • Pages 107-118
    • Gina Kembari Jasman || Permana Honneyta Loebis || Sorayanti Utami
    • Abstract | pdf Pdf
    • This study aims to examine the interpersonal influence, visual attractiveness, and convenience effect on impulse buying with hedonic browsing as a mediator.The population was all Gojek Tokopedia users in Banda Aceh. The sampling technique used is purposive sampling. Data was collected from 270 respondents by distributing questionnaires online.The Likert scale was used to measure data and the model test was processed using SEM-AMOS.The test results conclude that interpersonal influence, visual attractiveness, convenience, hedonic browsing, and impulse buying have been going well, Then, interpersonal influence, visual attractiveness, and convenience have a significant positive effect on hedonic browsing and impulse buying,Hedonic browsing itself also influences impulse buying,Hedonic browsing partially mediates the influence of interpersonal influence, visual attractiveness, and convenience to make impulse buying.These findings explain that the model of increasing impulse buying is a function of increasing interpersonal influence, strengthening visual attractiveness, increasing convenience, and increasing hedonic browsing.


    • Comparison of Financial Performance and Market Performance on Pharmaceutical Companies on the Indonesian Stock Exchange Prior to and During the Pandemic
      Original Research Article
      Country Indonesia
    • Pages 119-134
    • Mariana Ayu Damayanti Rianghepat
    • Abstract | pdf Pdf
    • The aim of this research is to examine differences in financial performance and market performance in pharmaceutical companies listed on the Indonesian Stock Exchange before and during the pandemic. The research sample is 72 companies obtained by purposive sampling method. This is quantitative research with comparative analysis. Data analysis was performed using the Wilcoxon signed rank test, which was previously tested for normality. The research results show that there is no significant difference between the current ratio, quick ratio, return on assets, working capital turnover, price to book value, and price earnings ratio before and during the pandemic in pharmaceutical companies. In addition, there are significant differences between the net profit margin, debt to asset ratio, debt to equity ratio, and total asset turnover before and during the pandemic for pharmaceutical companies.


    • Project Resource Management and Performance of Large-Scale Water Projects in Rift Valley Region, Kenya
      Original Research Article
      Country Kenya
    • Pages 135-142
    • Kennedy Toroitich Kurgat || Dr. Caleb Odhiambo
    • Abstract | pdf Pdf
    • Project resource management holds vital importance within the realm of project management, encompassing adeptly strategizing and employing the resources necessary for accomplishing a project. However, despite the tremendous investments, large-scale water projects in Kenya have encountered high failure rates over the past decade. The current study examined the effect of project resource management on the performance of large-scale water projects in the rift valley region, Kenya. The study was anchored by the resource-based view theory. A descriptive research design was adopted. The target population was the 14 large-scale water projects in Kenya's Rift Valley region. The unit of observation comprised 122 project members from the implementing agency, consultant, contractor, County government, water service provider, and community representatives. The questionnaire was employed in data collection. The descriptive statistical results showed that project resource management affects large-scale water projects’ performance. Correlation analysis results established that there was a positive and significant relationship (r=0.515**, p=.000) between project resource management and performance. The result implied that higher levels of performance of large-scale water projects can be attained with efficient and effective management of resources. In regression analysis, the beta coefficient (β=0.452, p=.000<0.05) was significant at a 95% confidence level. This means that the performance of large-scale water projects is affected by project resource management. The study concludes that optimized resource management minimizes cost overruns and streamlines operations. The study recommends the prioritization of the allocation of critical resources to high-impact tasks, which will improve the performance of large-scale water projects.


    • Flexible Work Environment Strategy and Employee Productivity in County Government of Nyandarua, Kenya
      Original Research Article
      Country Kenya
    • Pages 143-149
    • Jane Njeri Michuki || David Gichuhi
    • Abstract | pdf Pdf
    • Employee productivity determines the optimization of workflows and processes within an organization. The effective delivery of services by county governments relies heavily on their personnel's capacity to consistently deliver desirable results. The ability to adjust work hours and arrangements empowers employees with a heightened feeling of control over their work-life balance, resulting in enhanced productivity. Nevertheless, employees of county governments in Kenya are yet to perform at optimum levels and this implies low employee productivity. It is against this challenge that the researcher examined the effect of a flexible work environment on employee productivity in the Nyandarua County Government. The study employed a descriptive research design. The target population was the 1906 employees at Nyandarua County Government. Proportionate stratified sampling was applied to obtain a sample of 95 respondents. A structured questionnaire was employed in collecting data. Data analysis was aided by Statistical Packages for Social Sciences (SPSS). The descriptive findings established that the flexible work environment strategy affected employee productivity. According to the inferential results, the correlation coefficient was (r=0.710**; p=0.000), which implied that a significant relationship existed between a flexible work environment strategy and employee productivity. The regression statistical results indicated that the coefficient of determination R2=0.505, hence flexible work environment explains 50.5% of the variation in employee productivity. The study concludes flexible work environment allows employees to control their schedules, which increases productivity. The study recommends the County Government of Nyandarua to develop and implement comprehensive flexible work policies, to enhance stress management and improve employee productivity.


    • Effect of Mobile Banking on the Financial Performance of Saccos in Nakuru County, Kenya
      Original Research Article
      Country Kenya
    • Pages 150-157
    • Rono Winnie Chepng’eno || Munene Ruthwinnie
    • Abstract | pdf Pdf
    • The main objective of this study was to determine the effect of mobile banking on the financial performance of SACCOs in Nakuru County, Kenya. Descriptive research design was adopted. The target population were deposit-taking SACCOS in Nakuru County. Census sampling was used to select 60 SACCOs.Questionnaires were distributed for data collection purposes of which 54 were duly filled and returned.Descriptive statistics and linear regression were used to analyse the data. The results were presented using tables and figures.The findings showed that mobile banking increased SACCO financial performance (r= 0.487)The model summary shows that with an adjusted R-square value of 0.613 (R2 = 0.613), this indicates that the IVs can be used in explaining 61.3% of the existing variability in the performance of SACCOs in Nakuru County, while other factors not addressed in the study contributed to 38.7% of SACCOs’ performance in Nakuru County.SACCOs should provide mobile banking security through the establishment of written standards, minimize time for setting mobile banking services in rural areas and mandatory registration of SACCO menbers to mobile banking.

    • Project Planning and Performance of Farm Forestry Projects in Kuresoi South Sub-County
      Original Research Article
      Country Kenya
    • Pages 158-169
    • Muthee Charles Muriuki || Wanyoike Daniel
    • Abstract | pdf Pdf
    • The main objective of the study was to asses the influence of project planning, project communication, project schedule management and monitoring and evaluation practices on the success of farm forestry projects in Nakuru County's Kuresoi South Sub-County. The study was based on resource-based theory, theory of constraints, theory of change. Descriptive research design was used for this study.The study main target was 96 household heads in Kuresoi South Sub County. The study adopted mixed methods in selecting the sample. study adopted purposive sampling technique . The study's data was be gathered via structured questionnaires. Statistical Package for the Social Sciences Version 25 was used for analysis. Descriptive as well as inferential statistics was used to examine the data. For inferential statistics, Pearson's Product Moment correlation and multiple regression models was employed to understand more about the relationships between the variables. Tables displayed the results of the analysis. The study results that showed a strong positive statistically significant correlation between planning and project performance (r=780 ;p=0.000<0.05)

    • Costs of Implementing KYC Compliance and Prevention of Money Laundering and Fraud Risks on Commercial Banks in Kenya
      Original Research Article
      Country Kenya
    • Pages 170-177
    • Koske Dorothy Chelangat || Munene Ruthwinnie
    • Abstract | pdf Pdf
    • The know your customer‘ (KYC) has emerged as an important strategy for a proactive war against money laundering, both nationally and internationally. Central Bank of Kenya requires all banks to be compliant with know your customer (KYC) policy, which aids the country's fight against illegal banking practice.The main objective of the study was to examine the effects of costs of KYC compliance on prevention of money laundering and fraud risks on commercial banks in Kenya.The study was based on agency and behavioural finance Theories. Descriptive survey was adopted in the study. The study targeted 172 officers who make up the AML section that. Four financial officers from each of the 43 commercial banks. The sample size was 82 respondents. Purposive sampling was used in the study to select employees working in the AML department. Statistical Package for Social Sciences (SPSS) version 25.0. The data was next be examined using statistical techniques for both inference and descriptive analysis. The results showed that the costs associated with Know Your Customer compliance and money laundering and fraud risks within a commercial bank are positively and significantly correlated (r=0.930**, P=0.000).Finally the results regression model the high R Square value (0.916) indicates that the combination of Staff Competence, Customer Characteristics, and Cost of KYC Compliance predictors explains a substantial portion of the variance in the outcome variable. This implies that 91.6% of the independent variables are used to explain the dependent variable while 8.4% is explained by other factors. It is recommended that to reduced costs banks should incorporate machine learning and artificial intelligence technologies to enhance the accuracy of monitoring systems.

    • Internal Control Initiatives and Revenue Collection Efficiency in the County Government of Nyeri, Kenya: Moderating Role of Information Technology Initiatives
      Original Research Article
      Country Kenya
    • Pages 178-188
    • Alice Muthami || Daniel Wanyoike
    • Abstract | pdf Pdf
    • Public revenue collection is an integral component of fiscal policy and administration in any economy because of its influence on government operations. It is the fuel of every government as it is the main instrument through which government funding is ensured. However, many counties in Kenya including Nyeri County Government have not been meeting their revenue collection targets in the past three years. The purpose of this study was to establish the influence of internal control initiatives on revenue collection efficiency in Nyeri County Government, Kenya. Further, the study sought to determine the moderating role of information technology initiatives on the relationship between internal control initiatives and revenue collection efficiency. The study was anchored on Rational Decision Making Theory and Technology Acceptance Model. A survey design was employed. The target population for this study was 65 senior county officers. Since the target population was fairly small, the study undertook a census study. The study used a self-administered questionnaire with closed-ended questions. The questionnaire was piloted in Nakuru County amongst similar revenue officers. The data collected from the questionnaires was analyzed using both descriptive (means and standard deviations) and inferential statistics (correlation and regression) with the aid of the Statistical Package for Social Sciences (SPSS). The results of the survey were presented in tables. The study established internal control initiatives (r=0.612**) and information technology initiatives (r=.678**) all positively correlated with revenue collection efficiency. The study further established an R-square of 0.375 implied that internal control initiatives explained 37.5 of variation in revenue collection efficiency. Furthermore, the overall model was found to be statistically significant (F = 28.807, p=.000). Furthermore, information technology initiatives were found to have a moderating role on the relationship between internal control and revenue collection efficiency. The study concluded that internal control initiatives and information technology initiatives were significant predictors of revenue collection efficiency. The study recommended the enhancement of these initiatives so as to build on the growth of revenue collection efficiency attained so far.

    • Institutional Stakeholder Involvement and Performance of Ongoing Construction Projects in Public Technical Institutes in Nakuru County, Kenya
      Original Research Article
      Country Kenya
    • Pages 189-196
    • Chepkorir Mercy || Dr. Caleb Odhiambo
    • Abstract | pdf Pdf
    • Project performance in the TVET subsector is of great concern in Kenya as both Vision 2030 and Agenda Four policy directions enumerate the need to enhance the capacity and outputs of TVETs as a catalyst for industrial growth. The purpose of this study was to establish the influence of stakeholder involvement on project performance in Nakuru County, Kenya. The study was anchored on Stakeholder Theory. The study employed a descriptive research design since it seeks to establish how one variable affects changes in another variable. The target population for this study was all 195 senior managers in the 25 public technical institutes in Nakuru County Kenya. Statistical formula was used to obtain a sample of 66 respondents. The study used a self-administered questionnaire with closed-ended questions. The questionnaire was piloted in TVETs in Nairobi City County amongst similar senior institutional managers. The data collected from the questionnaires was analyzed using both descriptive (means and standard deviations) and inferential statistics (correlation and regression) with the aid of the Statistical Package for Social Sciences (SPSS). The results of the survey were presented in tables. The study established that institutional stakeholder involvement (r=.660) was strongly and positively correlated with project performance. The study also established that the R-square of 0.435 implied that institutional stakeholder involvement explained 43.5% of variation in project performance. Therefore, other variables not investigated in this study accounted for 56.5% of variation in project performance. Furthermore, the overall model was found to be statistically significant (F = 40.794, p=.000). Similarly, from the linear regressions, institutional stakeholder involvement (B=0.569, p=.000) had significant influence on project performance. The study concluded that institutional stakeholder involvement significantly influenced project performance. The study recommended the development and implementation of mechanisms that help diversify stakeholder relationships and their engagement in all project activities.

    • Logistics Management Practices and Supply Chain Performance of Export Firms in Nakuru County, Kenya
      Original Research Article
      Country Kenya
    • Pages 197-206
    • Pauline Mwongeli Munyao || Dr. Peter Kamoni
    • Abstract | pdf Pdf
    • Export firms play an important role in the economy by influencing employment, economic growth and balance of payments. Exports collectively account for approximately 62% of all the total domestic export earnings. Therefore, promoting exports encourages specialization and learning-by-doing, increasing productivity in the tradable sector and the entire economy. Export firms rely heavily on the efficiency of the supply chain framework of these firms. However, supply chain management practices such as logistics outsourcing remain unknown among these firms. The purpose of this study was to establish the influence of logistics outsourcing practices on supply chain performance in export firms Nakuru County, Kenya. The study was undertaken amongst all 34 export firms registered in Nakuru County, Kenya. The study was anchored on a a Supply Chain Network Theory. The study adopted a descriptive survey research design and targeted 2 supply chain staff in the 34 export firms thus totaling a population of 68 procurement staff. Since the target population was fairly small, the study undertook a census survey. Closed ended questionnaires based on a 5-point Likert scale were used for data collection. The questionnaires were piloted among export firms in Machakos County. Before data collection, the researcher sought a research permit from the National Council for Science, Technology and Innovation (NACOSTI). The data collected was analyzed using both descriptive and inferential statistics with the aid of Statistical Package for Social Science (SPSS) computer software version 23.0. The study found a moderately strong correlation between logistics outsourcing and supply chain performance (r =.523**, p=.000). The study also found an R-square of 0.274 which implied that logistics outsourcing explained 27.4% of variation in supply chain performance of export firms. Therefore, the study concluded that logistics outsourcing was a significant predictor of supply chain performance.