This study aims to determine the effect of work environment on lecturer’s job satisfaction and loyalty. The research sample was 150 lecturers of five private universities (PTS) in Banda Aceh. The questionnaire is the main instrument for data collection. Furthermore, the data were analyzed using a structural equation model (SEM) operationalized with AMOS 21. The study revealed that lecturer work loyalty was positively and significantly affected by job satisfaction and work environment. Therefore, an increase in lecturer work loyalty can be done through university foundation policy intervention in improving the lecturer’s job satisfaction and the work environment quality of the university.
Effect of Quality Practices on Customer Satisfaction and Its Impact on Business Performance of Small Medium Enterprise in Banda Aceh, Indonesia Original Research Article Country Indonesia
This study aims to analyze the effect of implementing total quality management on customer satisfaction and the business performance of small and medium enterprises (SMEs) in the city of Banda Aceh, Indonesia. The research sample of 100 business owners was taken by purposive sampling. Data collection using a questionnaire and then the data were analyzed using simple linear regression statistical tools that are operationalized with AMOS. The study found that quality practice had a positive and significant effect on customer satisfaction and business performance of SMEs. Customer satisfaction mediates the effect of quality practice on business performance.
The Role of Institutional Ownership as Moderating Corporate Social Responsibility (CSR) Programs on Corporate Values Original Research Article Country Indonesia